Malcarne Blog

To Our Customers: Thank You

Mar 6, 2014 | Builder

When Janet Santoro-Jaeger needed work done on her 1977 Staatsburg home, she decided to contact Malcarne Contracting. “I had them do a room addition,” she said. “We knocked down a screened-in porch and deck and added a much larger all-season sunroom. They actually started in January – and it was a terrible winter – but they were so diligent and worked throughout it.”

That first major job on Janet’s home was in 2003: More than a decade later, she’s trusted her house to Malcarne – and only Malcarne – for jobs as big as the addition down to smaller projects, such as crown molding, exterior lighting and gutter work. “They’re very responsive and very good to work with,” she said. “The fact that I can call them anytime and get a call back – when they say they’re going to be here, they’re here.”

And that’s the kind of relationship we’re committed to giving every customer – because we’re truly grateful for those clients we work with. It’s the reason why we’d like to take this month to thank all of you for allowing us into your homes: Our goal is to help you accomplish yours – no matter how big or small.
“It’s because of you that we are successful in the area,” said owner Joseph Malcarne. “It’s because of you that we can continue to grow. It’s because of you that we are able to provide the service to the community that we do, which we feel is very beneficial.”

<strong>Thanks for trusting us</strong>

For Mike Bennett, a Building Performance Institute (BPI) certified building analyst, envelope specialist, and manager of the Green Jobs, Green N.Y. energy audit program for NYSERDA who is responsible for customer creation and satisfaction for Malcarne’s energy-saving projects, having the trust of clients is paramount. “It is that trust in me that I am going to do the best job I possibly can to make their home more safe, comfortable and energy-efficient that really makes me feel a sense of pride and joy in what I do,” he said.

In nearly every home-improvement job – especially ones that may take months to complete – challenges often arise, but Malcarne is dedicated to using that trust to make customers safe and happy every time. And we’re always grateful to be able to spend time in your home making it a better place for your family.
“What it is that we do is so dependent upon our customers,” said Joseph. “We provide a service to people, and there’s a lot to that, but we really appreciate those people who provide the opportunity for us to work for them. We’re dedicated to them.”

Thanks for letting us contribute to home safety

In fact, Malcarne Contracting’s goal is to go above and beyond our clients’ expectations to, especially, keep your home as safe as possible for your family. “I had an audit with a couple that had just bought a home prior to the heating season starting and had not turned on their furnace yet,” said Mike. “I conducted our standard testing to find the heating system that was located in a closet in their bedroom was giving off excessively high levels of carbon monoxide.” In addition, natural gas leaks in the garage were found.

“We were able to call our technician and get the unit repaired and avert a potentially deadly situation,” said Mike. “It is these types of situations that make me realize how important the work we do is and how important our customers and their safety is to us.”

<strong>Thanks for being the heart of our business</strong>

For Janet, who has had both emergency plumbing and electrical situations arise in the 11 years she’s worked with Malcarne, knowing she can count on the company – from the office staff to Joseph himself – has meant a lot. “They’re very good to work with,” she said. “Anything we need to talk about, I can count on a call right back.”

At Malcarne Contracting, your home is not a “job” to us – it’s an extension of who we are, and we want you to feel that way every step of the process. “When we enter into a relationship with clients, whether it’s just meeting together to see if our projects are compatible to seeing if we can work together, we’re committed to them,” said Joseph. “Basically, we are there for them 24-7.”

So, to each of our former, current and future customers: Thanks for allowing us to share in your vision – we’ll do our best to make it a reality!